Shipping policy

We sell digital embroidery files only. No physical item is shipped and there are no shipping fees.

Delivery time: Your personalized file is digitized after you order and sent within 1–3 business days.

How you receive it: We send your file to the email address you enter at checkout. Please check your spam folder if you do not see it.

If you have not received your file after 3 business days, please contact us and we will help right away.