Is this a physical product?
No. You are buying a digital machine embroidery file. Nothing is shipped.
When will I get my file?
Your personalized file is digitized after you order and sent within 1–3 business days.
How do I receive it?
We send the file to the email address you enter at checkout. Please check your spam folder too.
Which file formats do I get?
All of them. Every order includes PES, DST, JEF, EXP, VP3, XXX, HUS, VIP, PEC and SEW, so the file works with most home and commercial machines. Need another format? Just tell us.
What sizes are available?
Any size from 3 inches, measured on the longest side of the full design. Choose a listed size or choose Custom size and enter your own. Each size is digitized at that size, not resized. All sizes are the same price.
How long can the name be?
Up to 6 letters under 3.5 inches, 8 letters under 4.5 inches, and 10 letters from 4.5 inches and up.
Can you make a design from my own idea?
Yes. Order a Custom Embroidery Design From Your Idea for $14.98, describe what you picture and upload a photo or sketch. We email you to confirm the details before we start. We can't create copyrighted characters, team logos or brand marks.
Can I choose the font and color?
Yes. Choose from 16 font styles or tell us your own font, and from 12 multicolor styles or 24 single colors. You can also keep the colors shown in the photos.
Do I need an embroidery machine?
Yes. These files are made for home or commercial embroidery machines and require a machine that reads your chosen format.
Can I sell items I stitch from the file?
Yes. You may sell finished stitched items. You may not share or resell the file itself.
What if there is a problem with my file?
Contact us and we will fix it free of charge. If we cannot fix it, you will receive a full refund. See our Refund policy.
Are the images real photos?
Images show the design and examples of how it may look. The name shown is a sample, and thread colors may vary.