Refund policy

Every embroidery file is made to order with your personalization, so please check your name, font, color, size and format carefully before you place your order.

Cancellations: You can cancel for a full refund any time before we start digitizing your file. Contact us as soon as possible after ordering.

After delivery: Digital files cannot be returned, so delivered files are not refundable. If your file has an error or does not match the details you ordered, contact us and we will fix it free of charge. If we cannot fix it, you will receive a full refund.

Spelling: Please make sure the name is correct when you order. We stitch the name exactly as you enter it. If you need a different name after we have started, contact us and we will do our best to help.

Thread colors, fabric and machine settings can change the final look. Please test stitch your file before using it on a finished item.